WARRANTY


We are proud of the quality of our product and guarantee our frames to the purchaser for one year from date of purchase. This warranty protects against any defects in manufacturing or craftsmanship of the frames - defined as a fracture in the frame acetate, a lost or loose hinge, discoloration of finishes not associated with normal wear, and a broken or missing side inlay. This warranty does not cover damage due to normal wear and tear, misuse or improper storage of the product.  If your frames are damaged and meet the aforementioned conditions, please send a photo to help@westwardleaning.com..

For issues with lenses, please see our lens repair information below.

 

REPAIRS


 

LENSES

Our lenses undergo one of the most rigorous inspections in the industry and our customers love our quality. However, we understand that with everyday use, lenses can get scratched. If you scratch your lenses, we offer a repair service to get you back in your sunnies good as new! We offer this repair service for a fee of $75, which covers the cost of repair as well as all domestic shipping, subject to availability. Please email help@westwardleaning.com to set up your repair. 

 

FRAMES

Our warranty covers damage to your frames or side pieces within one year from date of purchase against any defects in manufacturing or craftsmanship (please see our warranty information for more specifics). If your frames are damaged and eligible for repair under the warranty, please email help@westwardleaning.com with photos of the damaged item, and we will be happy to facilitate a repair or replacement.