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FAQs

SHIPPING

For domestic orders, shipping is free.

How long until my order arrives?

Orders placed before 12pm PST will ship the same day. Orders placed after this time will ship the next business day. Please allow 2-3 business days for delivery via USPS.

We craft every custom to your unique design by hand, so please allow 5 business days for construction and processing.

If there are any unforeseen delays associated with your order, we will send you an email to let you know.

Can I pay for expedited shipping?

Yes, simply select expedited shipping in checkout. Additional fees will apply.

Do you ship internationally?

Yes! For international orders, shipping is free, and all relevant taxes and duties are calculated at checkout. We assume liability for any additional charges. If your country is not listed below, we regret that we cannot ship to your locations due to new restrictions on international import/exports. We deeply apologize for this inconvenience, and are working hard to find an alternative.

We ship to the following countries outside of the United States: Aruba, Australia, Austria, Bahrain, Barbados, Belgium, Bermuda, Brunei, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Guernsey, Holy See (Vatican City State), Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Palestinian Territory, Philippines, Poland, Portugal, Qatar, Saint Lucia, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom.

What are import fees?

Many countries levy duties and import taxes on products shipped from other countries. Unfortunately, these customs charges are entirely outside our control but will be calculated at checkout for your convenience.

RETURNS & EXCHANGES

How do I make a return?

We offer a hassle-free, 30-day return period that begins when your order is delivered. Each custom frame is made by one our trained artisans. Because of this, all custom sales are final. Email us for help with the return process.

What is your international return policy?

Due to the complexity of international customs, we are unable to facilitate international returns at this time. If you wish to assume responsibility for the cost and logistics of international shipping, kindly email help@westwardleaning.com within 30 days of receipt to be eligible for a refund.

How do I exchange my sunglasses?

Exchanges are subject to the same 30-day return period outlined in our Return Policy. If you would like to exchange your sunglasses, please email us at help@westwardleaning.com.

PAYMENT

What forms of payment do you accept?

We accept all major credit cards, including: Visa, Mastercard, Amex & Discover. We also accept Amazon Pay, PayPal, and gift cards.

Can I buy a gift card?

Yes! We offer gift cards in the amounts of $50, $100, $150 and $200.

FIT

How do I make my glasses fit better?

Our frames are designed to be adjustable. You can check out our guide for instructions, but if you’re worried about doing this yourself, most local optical shops can help you adjust your frames.

How do I know which frames will fit me?

For details on the fit of our frames, check out our Universal Fit Guide.

WARRANTY & REPAIRS

Do my glasses come with a warranty?

Yes. We are proud of the quality of our product and guarantee our frames to the purchaser for one year from date of purchase. Our warranty protects against defects in manufacturing or craftsmanship, but does not cover damages due to wear and tear, misuse, or improper storage. Please email us at help@westwardleaning.com if you believe you have a warranty issue.

Can I send you my frames for repairs?

Pricing for repairs is determined on a case-by-case basis and is subject to stock availability. Email us for more information at help@westwardleaning.com.

LENSES

Can I put prescription lenses in my frames?

Yes. We do not currently provide the lenses for you, but most local opticians should be able to help you with this.

What are your lenses made of?

We use nylon or CR39 plastic lenses and they undergo the most rigorous quality tests in the industry. Unfortunately, polarization is not currently available with these materials.

Do my lenses provide UV protection?

Yes! Because we hand-make all of our lenses slight variations occur, but industry tests place our UV protection between 96-100%.

CUSTOM

Can I design a pair myself?

Yes! Head over to our customizer to design your own unique pair. Please note that custom frames are not eligible for returns.