FREE DOMESTIC RETURNS
We stand behind our products and want you to be completely satisfied with them. Don’t love it? You are welcome to return any item within 28 days of receipt. All U.S. orders arrive with a pre-paid return label and instructions included. For a full refund, products must be returned in mint condition, with all original packaging (box, hard case, soft case, cleaning cloth). Please allow 5 business days for return shipping, and up to 14 business days for the refund to post to your account.
We cannot process exchanges. If you would like to exchange an item, simply return your purchase for a refund using the provided pre-paid label (it’s easy, we promise!), and place a new order online.
Due to the complexity of international customs, we are unable to facilitate international returns. Further, the complimentary FedEx label included with your order is only valid for shipments within the United States. If you wish to assume responsibility for the cost and logistics of international shipping, kindly send your package to our offices:
520 Hampshire Street, Suite 213
San Francisco, CA 94110
We caution our customers that return shipping and import/export duties often make international returns prohibitively expensive, and that you may be unable to recover or avoid taxes and duties. As with domestic returns, please ship your package within 28 days of receipt to be eligible for a refund.
All return instructions are included with each shipment, you can view a version of those instructions here. Please do not forget to include your packing slip in addition to the return form. After completing the return form, you can drop your package off at any FedEx drop off location, or schedule a pickup at FedEx.com.
We guarantee our product to the purchaser for one year from date of purchase against any defects in manufacturing or craftsmanship - excluding damage due to normal wear and tear or misuse.